Yes — every linen is professionally laundered and pressed before delivery. They arrive event-ready, so all you need to do is make them look great.

We recommend unpacking 24 hours before your event to let any minor creases fall out naturally. If you need to touch them up, use a hand steamer on a low setting — just avoid ironing directly on the fabric.

Indoors, off the floor, and somewhere climate-controlled — think spare bedroom, not garage. And don't leave them in the tent overnight. Michigan humidity can cause mildew faster than you'd think, and mildew from improper storage isn't covered by the Damage Waiver.

It happens — don't panic! Blot (don't rub) with a clean cloth and let us handle the rest. Standard food and beverage stains are covered by your 10% Damage Waiver. Skip the salt and club soda though — that old trick does more harm than good on rental linens.

Every linen rental includes a 10% non-refundable Damage Waiver that covers everyday spills and stains from normal event use. What it doesn't cover: burns, candle wax, mildew, adhesives, missing items, or any DIY laundering gone wrong. If the party caused it, you're probably covered. If neglect caused it, you're probably not.

Yes — just make sure every candle is inside a glass holder (votive, hurricane, lantern, etc.). Wax drips cause permanent damage and aren't covered by the Damage Waiver. Candles and bare fabric are not a good combination.

Please don't. Adhesives and sharp objects can snag, tear, or permanently mark fabric. Use a protective barrier between any sharp décor and the linen surface — your deposit will thank you.

Please don't — professional cleaning is already included in your rental fee. Washing, bleaching, dry-cleaning, or ironing rental linens can cause permanent damage and result in replacement charges. Just bag them up and let us take it from there.

Do not bag a wet linen — even slightly damp linens can develop mildew quickly in a sealed bag, and once that happens there's no coming back. If something gets soaked, drape it somewhere and let it fully air-dry before packing it up. Mildew damage isn't covered by the Damage Waiver, so the extra patience is worth it.

That's on you — or whoever you've got on décor duty! Linens are the client's responsibility to install. Let's be honest: our tent crew works hard and their hands show it. Nobody wants a dirty handprint on a fresh white linen right before the big moment. If you'd like us to handle installation, just let us know at booking and we'll make arrangements.

It depends on how you rented them:

• Tent package linens: If your linens came as part of a tent setup, our crew will collect them when we take the tent down. Nothing for you to do!
• Customer pickup linens: If you picked up your linens separately, they need to be returned within 24 hours of your event end time. Return bags are provided with your delivery — shake off any food debris, floral remains, or confetti before bagging and you're good to go.

One important thing: please communicate your preferred drop-off day at booking. We need enough time to clean everything before the next event, and a little heads-up goes a long way.

We'll inspect all returned linens within 48 hours and reach out within 72 hours if anything needs to be addressed. Charges are billed to the card on file. Standard linens are $60.00 per item; specialty fabrics (sequin, velvet, charmeuse, lace, metallic) are billed at 4x the rental rate.

Specialty fabrics include sequin overlays, velvet runners or tablecloths, charmeuse/satin, lace overlays, and metallic/shimmer fabrics. They're beautiful but delicate, which is why they carry a higher replacement rate. Handle with care and they'll look stunning all night.

Just give us a call! Reach us at (248) 216-7089 or info@aerentalsmi.com and we'll do our best to work something out. The sooner you let us know, the better.